Account Deletion & Data Rights
Transparent data management: How to submit an account deletion request and our strict data disposition schedule.
How to Submit a Deletion Request
In our current release, account deletion requests are processed directly by our Trust & Safety and Operations team. We do not use automated bots to discard inquiries; every request is verified to protect against unauthorized account takeover.
Send an email to support@birdieglobal.tech with the subject line Account Deletion Request.
Include your registered mobile phone number in E.164 international format (e.g., +17575550199) and specify whether your account is a Rider account, Driver account, or both.
Our operations team will send a verification SMS or email to confirm account ownership. Once confirmed, deletion is executed within [3 business days] (well within statutory 30-day CCPA/GDPR compliance deadlines).
Data Disposition: What is Deleted vs. Retained
In compliance with App Store review guidelines, consumer data privacy standards, and state and federal regulatory frameworks, we provide transparent details on how your specific records are handled upon account termination:
The following personal identifiers and active application state data are completely removed from our active production systems:
- User Profile & Phone: Your phone number, name, profile photos, and saved addresses (
saved_places). - Push & Authentication Credentials: Device notification tokens (
fcmToken), active sessions, and verification records. - Driver Verification Documents: Uploaded images of driver's license, vehicle registration, and insurance cards are permanently deleted from cloud media storage (Cloudinary).
- Active Trip Requests: Pending bids, open ride requests, and in-progress matching sweeps are cancelled.
Certain transaction and legal records cannot be immediately deleted under statutory accounting, tax, and public safety laws:
- Financial & Payout Ledgers: Completed trip receipts, driver wallet ledger entries (
wallet_entries), and Stripe transaction tokens must be maintained for 7 years to comply with federal/state tax audits. - Unresolved Safety Incidents: If your account is associated with an active safety incident report (
incidents), insurance claim, or open law enforcement inquiry, records are preserved until legal closure. - Fraud Prevention Fingerprints: Anonymized cryptographic device hashes are retained to prevent bad actors from evading permanent platform bans.
Confirmation Notice
Upon final execution of your deletion request, an automated email confirmation will be sent to your email address confirming the completion of the process. If you ever wish to use BirdieGlobal again in the future, you will need to register as a new user with fresh verification.
For questions or escalations, contact privacy@birdieglobal.tech.